So, here we are, November 2, 2012, and I am just home
from a day of dealing with morons.
One of my sons takes a prescription that I have to call
in and go pick up every single month. It is not something that can be refilled
because it is regulated. I usually have issues with people screwing it up but
today was stellar.
When I go to the front desk at our doctor's office, the girls working there usually recognize
me and know what I am there for. Today was no exception but they could not find
the script. Anywhere. After at least forty minutes one of the girls brought me
the signature sheet showing that this script had already been signed for and
picked up. The kicker is that it was not by me or anyone in my family and they
at the office had no clue who picked it up either because no one could read the
signature. My kid’s name and personal information is all contained on that slip
of paper and was out there for whoever wanted to see it. Violation? Wholly.
After I finally got a new copy of the script I left and
ran it to our pharmacy only to find out that the wrong dosage had been entered
into the script. That meant that I had to drive back across town and back to
the office where I had just spent so much time already. I called on my way
there to bawl people out and to tell them that I wanted that replacement script
there waiting for me. It was not there waiting for me.
Once I got there I told one of the girls that I wanted to talk to whoever
was in charge. She said that the woman I needed to talk to, the office manager, was on the phone and
it would be a while. I told her that the office manager was going to get off
that phone and talk to me now because I had spent more time than I cared to in
their office already that day. She had no idea what to say to me so I walked
around her and let myself into the office manager’s office and told her I would
be talking to her immediately. She agreed, asked me to wait just one minute, and said we would have a long talk.
She knew nothing of what had happened and I’m not
surprised. Had I made such a major blunder I would probably be a chicken and
try to cover my tracks too. No, scratch that, I’m no coward, I’d admit what I did
and expect that there would be someone coming for the script that I had fouled
up and therefore I’d never get away with it anyway. She called me later to tell
me that the person who had picked up the prescription brought it back (hours before I even got there) when they
realized that it was not theirs and that they picked up the correct one. She
had shredded the script and my son’s information was not out and about. Why, I asked,
did mine not get put back or fixed? I was told that she had found out what had
happened. The girl who handed out the script that morning had admitted that she
didn’t read the name on the script or on the envelope it was put in and just
handed it to the first person who came in asking for one. Really? I think that
reading and perhaps actually taking identification from people might be a fairly
important part of her job and I relayed that to the office manager who agreed
whole-heartedly.
Where
my script was eventually found wasn’t made clear to me but I assume it was
hidden somewhere since no one could find it and no one knew a thing about it. My
guess is that it was put in someone’s pocket or hidden in a drawer until they
could dispose of it and not get caught. Too bad, they were caught and I hope
dealt very harshly.
I’m
not totally intolerant of stupid people but some days it is harder to not flip
out on them and kill them than other days. That’s three hours of my life that I’ll
never get back and all thanks to the stupid girl handing out prescriptions at random.
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